FAQ

Where is my order?

You can track the production process of your order in the Track Your Order section of your customer profile. Contact our customer care team at [email protected] for more information.

Do I have to book an appointment before visiting a showroom?

Yes, all customers must book an appointment before visiting a showroom. Click here to book yours!

What’s the turnaround time for made-to-measure clothing?

The turnaround time for our products is 3 to 6 weeks* based on the item ordered.

*These delays may vary during Chinese New Year.

What to expect during my first consultation?

During your first visit, an expert stylist will guide you through the choice of fabrics, cuts, and options. Once your made-to-measure garment has been created, our Measurement Specialist will take your measurements in order to proceed with the order. When we receive them, we will contact you for a fitting. Visit our How It Works page for more information!

Does a consultation with a stylist cost extra?

No need to pay extra! Stylist consultations are free of charge.

Can I order online?

Of course! If we already have your measurements on file, you can visit our online store to create your made-to-measure garments.

Can I order online if I have no measurements on file?

Yes! We offer virtual appointments with measurement specialists to confirm your fit. 

How does remote measurement taking work?

During a virtual consultation, a measurement specialist will guide you through your measurement taking. Alterations are included if necessary. 

Are alterations included when purchasing an item?

Our alteration service is offered free of charge for any new Surmesur made-to-measure item! Consult our policies for more information about alterations. 

What is the average price for a shirt?

The price of shirts ranges between $95 and $1 100.

 

What is the average price for a suit?

The price of suits ranges between $499 and $3 500.

How do I customize a pre-designed garment online?

You can customize a pre-designed garment online by clicking on advanced customization on the product page.

What made-to-measure items can I design?

In addition to shirts and suits, we offer the design of three-season and winter coats, chinos, jeans, and vests.

Do you have any ready-to-wear clothes?

Yes! We have new ready-to-wear turtlenecks!

Do you carry accessories?

Yes! We have ties, bow ties, tie clips, cufflinks, pocket squares, and socks. 

 

Do you offer corporate services?

Yes, we can manufacture your work uniforms for men and women: custom suits, embroidered shirts, ties, etc. Visit the Corporate Clothing page to discover our offer.

Do you make clothing for women?

With the exception of work uniforms, Surmesur specializes exclusively in the creation of clothing for men.

Do you have any non-iron shirt options?

Yes! Our Bamboo Tenamo shirt collection is wrinkle-free and very comfortable.

Where do your fabric collections come from?

We have many fabric options from Europe (Italy, Belgium, England), Asia (India, China, Japan, and Thailand), New Zealand, and Australia.

How to care for custom shirts?

Shirts will have different washing and ironing instructions according to the fabric composition. Please contact our customer care team at [email protected] for more information on your custom shirt care.

How to care for custom suits?

All Surmesur suits should be dry cleaned after a couple of wears. We also recommend dry cleaning seasonal wear before storing them for an extended period of time.

Do you ship outside of Canada and the USA?

At the moment, Surmesur ships everywhere in America!

Can I buy a garment online and pick it up in a showroom?

Yes! You can choose to pick up the items at one of our showrooms from the cart summary screen. The entire order will be sent to the selected showroom.

Can I purchase a physical gift card online?

Yes! You can purchase a gift card online. It will be shipped to you within 5 to 7 business days. 

What are the payment methods?

In-store, you can pay with Amex, Visa, MasterCard, debit card, or with a Surmesur gift card. Online, we accept Visa and MasterCard, a Surmesur gift card, or PayPal.

How long does it take to deliver a suit for a wedding or special event?

For a wedding or a special event (prom, gala, red carpet, etc.), we suggest ordering 3 months before the date of the event.

What is your return policy?

Every case is unique, depending on the nature of the situation. Please consult our policies section for more details.

What is your guarantee?

We are committed to meeting your expectations and offer a 100% satisfaction guarantee on our products. For more details, visit our policies section.