Surmesur has been awarded a Canada Post E-Commerce Innovation Award in the category of Best Omni-Channel Retailer (Small Business).
The prize was presented at a gala in Toronto on September 22, 2016. In addition to a trophy, the prize includes $50,000 in free shipping, a $25,000 Smartmail Marketing package and a customized marketing package worth up to $15,000.
“This honour has tremendous value for us, because it will give us the means to put even more resources into offering the best possible customer service, which has always been a hallmark of our business,” said Surmesur co-founder Vincent Thériault.
The Best Omni-Channel Retailer Award (Small Business) recognizes retailers that have enhanced their customer service by breaking down barriers between digital and in-store retail; finding interesting ways to introduce or advance an omni-channel experience; and using technology to improve the customer experience through omni-channel initiatives.
“Our goal is to gradually redefine retail by putting greater value on customer service and emphasizing innovation. In fact, innovation is a driving force at Surmesur,” said Thériault.
Now in their fifth year, the Canada Post E-commerce Innovation Awards recognize and reward Canada’s leading and emerging online retailers.