Any questions? Find your answer below!

Do not hesitate to write us at [email protected] or through our online chat if you do not find your answer, it will be our pleasure to help!

Of course!

Clothing purchased in SURMESUR showrooms can be adjusted free of charge under the following conditions:


  • Shirts: free alterations within 3 months of purchase.
  • Pants, chinos and jeans: free alterations within 3 months of purchase.
  • Suits, Waistcoats & Jackets: free alterations within 6 months of purchase.
  • SELECT Suits: free alterations within 12 months from the date of purchase.


Charges may apply depending on the adjustments to be made. 

  • If you wish to change the style or design chosen initially, alterations will be at your expense.
  • Alterations fees may apply if measurements have been changed at the customer’s request (by phone, online chat, email, etc.) without their measurements being updated by an in-store measurement specialist or video conference.


If the measurements differ from the product received, adjustments related to measurements will be free of charge. 


Conditions for alterations

  • Garments must be new or freshly laundered before they can be altered.
  • Alterations following a significant weight fluctuation (loss or gain) are not covered by SURMESUR. For more details about the covered weight range, please reach out to your stylist.


Delay for alterations

We strive to complete our alterations within two weeks, but this can be longer in busier months when the demand is higher and our tailors have less availability. 


Alterations guarantee

  • SURMESUR is not responsible if the garment rips during alterations due to previous damage or wear.


Clothing purchased online on our website www.surmesur.com can be adjusted free of charge at the nearest Surmesur store under the following conditions:

  • Shirts: Within 3 months from the date of purchase
  • Pants & Jeans: Within 3 months from the date of purchase
  • Suits & Jackets: Within 6 months of purchase
  • Select Suits: Within 12 months from the date of purchase

Is there a charge for alterations on Surmesur garments purchased on the web?

As long as your measurements were up to date at the time the order was submitted and you are within the alteration period, alterations are free. Measurements are up to date if they have been modified in the last 12 months.

If you do not live near a Surmesur store, we can pay the alteration fees charged by your local tailor upon presentation of a valid invoice, up to the limits indicated below:

  • Full suit: CA$80.00
  • Jacket: CA$50.00
  • Pants: CA$30.00
  • Vest: CA$25.00
  • Shirt: CA$25.00

Send your invoice to our customer experience team at [email protected].

In what condition should I bring my clothing for alterations?

Items must be in new or freshly laundered condition before they can be altered.

How long does it take for alterations?

On average, alterations can take up to two weeks to be completed. This may vary depending on the availability of our tailors and the demand.


All garments, even those not from Surmesur, can be adjusted.

Depending on the difficulty of your retouching needs, here are the prices for different retouching services:


Dress & sports shirts

  • Length – shorten: CA$23.00
  • Chest/Waist/Seat – take in: between CA$41.00 and CA$53.00 
  • Back darts: CA$18.00
  • Change collar: CA$23.00
  • Remove back roll: CA$53.00
  • Change/move 1 button: CA$2.00/bouton
  • Add 1 snap button: CA$6.00/bouton
  • Sleeves – short sleeves: CA$21.00
  • Sleeves – change 2 cuffs: CA$23.00
  • Sleeves – Lower Armhole: CA$47.00
  • Sleeves – take in: between CA$35.00 and CA$70.00
  • Sleeves – Shorten length (<1″): CA$35.00
  • Sleeves – Shorten length (>1″): CA$70.00


Trousers, jeans, chinos

  • Pockets: CA$12.00
  • Take off the cuffs: CA$35.00
  • Waist – Take in / Let out: CA$35,00
  • Waist – Lower waistband: CA$105.00
  • Legs – Take in / Let out (4 sides): CA$53.00
  • Legs – Take in / Let out (2 sides): CA$35.00
  • U-rise – Take in / Let out: CA$41.00
  • Seat – Take in / Let out: CA$29.00
  • Outseams – Shorten / Lengthen: CA$23.00


Jackets, Overcoats and Outerwear

  • Half chest – take in (front or back): CA$53.00
  • Length –  shorten: CA$105.00
  • Remove back roll: CA$35.00
  • Chest/Waist/Seat – let out / let in: between CA$29.00 and CA$53.00
  • Shoulders – add one shoulder pad: CA$35.00$/shoulder
  • Shoulders – Reduce shoulder width: CA$105.00
  • Outsleeves – Take in: CA$47.00
  • Sleeves – Take in / Let out (inseams): CA$23.00
  • Sleeves – Take in / Let out (outside seams): CA$47.00
  • Sleeves – Lower armholes: CA$70.00
  • Sleeves – Shorten length (<1″): CA$47.00
  • Sleeves – Shorten length (>1″): CA$140.00
  • Elbow patches: CA$50.00



  • Front darts: CA$18.00
  • Chest/Waist/Seat – take in: between CA$29.00 and CA$47.00
  • Length – shorten: between 53.00$CA and 70.00$CA

In what condition should I bring my garments for alterations?

Items must be in new or freshly laundered condition before they can be altered.

How long does it take for alterations?

On average, alterations can take up to two weeks to be completed. This may vary depending on the availability of our tailors and the demand.

It all depends on the type of garment ordered, the chosen fabric and the applied options. In general, our turnaround time can range from 3 to 8 weeks. This time frame includes the production and delivery of your garment.

Our prices vary depending on the fabric chosen and the options applied. Surmesur classifies its suit fabrics into three categories: Excellent, Superior and Select.
  • Our Good fabrics start at CA$645 and are made of a blend of polyester and wool.
    Our Better fabrics are made of 100% wool and start at around CA$945.
    Our Best collections are also 100% wool and are made of the highest quality wool, and half canvas is included. Best fabrics start at around CA$1579.

Our prices vary depending on the type of garment, but on average:

  • Suits range in price from CA$645 to CA$3,779.
  • Shirt prices range from CA$110 to CA$1,100.
  • Trousers are priced from CA$220 to CA$530.
  • Jeans prices range from CA$165 to CA$275.
  • Chinos are priced from CA$220 to CA$530.
  • Jacket prices start at CA$450.

First of all, congratulations to you and your partner!

To create a suit for your wedding with Surmesur, it’s quite simple: we advise on a first meeting with a stylist in our showroom (this meeting is completely free, and lasts about 45 minutes). You can bring your partner then, no problem! The stylist will confirm with you what you want: colours, fit, style of your suit, your groomsmen’s suit, etc.

Afterwards, we organize a private event! The private event is really the time for you and your groomsmen to finalize the looks and take the measurements: the event is meant to be fun, you can bring food, alcohol, music! As soon as the measurements are taken, we take care of producing your suits and we contact you as soon as the clothes are ready to book a fitting session.

At the fitting, we confirm the style and fit with the whole group – if adjustments are needed, they are included in the price!

Basically, the whole process can take up to 10 weeks, plus an additional 2 weeks for alterations. We suggest starting the process at least 3 months in advance of your big event.

At Surmesur, your satisfaction is 100% guaranteed on all your purchases in a showroom and online. If you are not satisfied with the final product purchased, Surmesur will issue a credit note for the amount of the purchase under the following conditions and exceptions:

  • No claims will be accepted if the garment has been worn.
  • No refund requests related to the choice of fabric colour and design will be accepted.
  • If the fabric has a quality problem (excessive wrinkling, premature wear), a credit can be issued by the showroom 90 days after the purchase date.
  • If we have made a production error (e.g. wrong fabric choice, wrong style choice, etc.), your item will be replaced at no additional charge.
  • Ready-to-wear items purchased in a showroom are exchangeable or refundable within 30 days of receipt.
  • Items can be returned to the showroom or shipped to our warehouse at your expense by contacting [email protected]. Our shipping address varies depending on your country of residence.
  • No damaged or worn accessories will be exchanged or refunded.
  • Masks, underwear and socks are not exchangeable or refundable.
  • Items listed as final sale are non-exchangeable, non-refundables.
  • We do not accept returns during the Black Friday and Boxing Day (December 26) promotions.
  • Holiday Gifts: For purchases made between November 1 and December 24, exchanges or returns are available through January 31.

You can purchase a Surmesur gift card online with no problem!

*Plastic gift cards are delivered within 5 to 7 business days.

  • Suits: All Surmesur suits should be dry cleaned after a couple of wears. We also recommend dry cleaning seasonal wear before storing them for an extended period of time.
  • Shirts: Shirts will have different washing and ironing instructions according to the fabric composition. Please contact our customer care team at [email protected] for more information on your custom shirt care.

We have many fabric options from Europe (Italy, Belgium, England), Asia (India, China, Japan, and Thailand), New Zealand, and Australia.

Yes! Our Bamboo Tenamo shirt collection is wrinkle-free and very comfortable.

Surmesur now offers made-to-measure women’s clothing. Ask our stylists for more information!

However, given the complexity of women’s measurements compared to men’s, additional alterations may be required, which may extend your waiting time by a few weeks. So it’s important to plan ahead to avoid any delays!

Yes, we can manufacture your work uniforms for men and women: custom suits, embroidered shirts, ties, etc. Visit the Corporate Clothing page to discover our services.

SURMESUR will not pay for alterations due to a weight change (loss or gain). If the weight change requires the garment to be remade or altered, the customer will be responsible for the resulting costs. Please get in touch with your stylist for details about which weight variations are covered.


If it has been more than 12 months since your last measurement, or if there has been a change in weight since your previous measurement, we strongly recommend that you update your file with your stylist.

  • What type of clothing do we offer in this Surmesur outerwear collection?
    • We offer several categories of clothing. Here they are:
      • Work jacket
      • Safari jacket
      • Field jacket
      • Blouson
      • Quilted bodywarmer
      • Quilted zipped jacket
      • Quilted parka
      • Quilted field jacket


  • Where are these Surmesur outerwear garments made?
    • Our outerwear is made in Europe with high-quality fabrics from Italy, such as the famous Vitale Barberis Canonico fabrics.


  • What is the price of our Surmesur outerwear collection?
    • As with all our made-to-measure garments, the price depends largely on the type of fabric chosen. In fact, we have a price range for each garment.
      • Bodywarmer: $345, $445, or $745
      • Quilted zipped jacket: $885, $985 or $1385
      • Quilted parka: $885, $985 or $1385
      • Quilted field jacket: $885, $985 or $1385
      • Regular field jacket: $945 or $1145
      • Work jacket: $745 or $1145
      • Safari jacket: $885 or $1485
      • Blouson: $745 or $945


  • Are they made to measure?
    • Yes, Surmesur outerwear is also made-to-measure, just like our other garments. They can also be customized in specific ways, depending on the garment chosen. Consult your stylist to see the customization options available!


  • Can I return or exchange my Surmesur outerwear?
    • No refund will be issued if the garment has been worn.
    • No refund will be issued if the garment was used excessively or inappropriately or if it has not been properly maintained.
    • No refunds will be issued for fabric colour or design choices.
    • If the fabric presents a quality problem (excessive wrinkling, premature wear), the store may issue a credit 90 days after the date of purchase.
    • If we have made a production error (e.g. wrong choice of fabric, wrong choice of style, etc.), your item will be replaced free of charge at no additional cost.
    • We do not exchange custom-made garments.


  • Are our Surmesur outerwear garments guaranteed?
    • We can adjust your garment free of charge up to 6 months after purchase. After that, alterations will be subject to an additional fee. 


  • Can I buy them online or in-store?
    • For now, these garments are only available at your nearest Surmesur showroom. You can consult your stylist to design the outerwear you desire.


  • How quickly can I expect to receive my Surmesur outerwear?
    • Like our other made-to-measure garments, our outerwear collection takes between 4 and 6 weeks to make. That’s why it is essential to plan ahead so you don’t get caught out in the cold or rain!


  • What materials are used for quilted Surmesur garments?
    • You can choose between two different insulating technologies:

ECODOWN Recycled plastic insulation is a sustainable thermal insulation made entirely from post-consumer plastic bottles, offering a durable alternative to down feathers. This innovative approach not only reuses plastic bottles that would have become landfill waste but also conserves energy reserves for the future. Outerwear garments insulated with Ecodown can save up to 10 bottles per piece, contributing significantly to environmental sustainability.

NATIVA-certified sheep wool insulation is as environmentally friendly as recycled plastic insulation. It is unique because it offers superior warmth to polyester while retaining the same weight. This means it won’t affect the style and dimensions of your quilted garment, ensuring a smooth transition to a more sustainable alternative.


  • How do I care for my Surmesur outerwear to ensure its longevity?
    • To ensure the longevity of your Surmesur outerwear garments, don’t put them in the washing and dry machine; you have to dry clean them since they are made of wool. 


  • Is our outerwear collection suitable for women? 
    • For now, this range of garments is only available for the male gender, as the women’s pattern is not yet perfected at this level, but we may open up this range to women gender in the near future!


  • Is our outerwear collection suitable for every body shape?
    • For the time being, we can dress most body types. However, we recommend that you consult your stylist to ensure that we can indeed design a made-to-measure outerwear garment for you.